Shipping Policy
Company: Kathra Lifestyle Private Limited
Website: https://kathralifestyle.com
At Kathra Lifestyle, we strive to deliver your favourite lifestyle products quickly and safely. This Shipping Policy outlines our delivery process, timelines, and coverage.
1. Shipping Locations
We currently ship across India. Free Shipping!
International shipping is not available at this time.
2. Order Processing Time
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- Orders placed after 5 PM IST will be processed the next business day.
3. Estimated Delivery Time
- Metro cities: 3–5 business days
- Non-metro areas: 5–8 business days
- Remote locations: 7–10 business days (subject to courier availability)
Note: Delays may occur due to weather, strikes, or unforeseen courier issues. We appreciate your patience.
4. Order Tracking
Once your order is dispatched, you will receive a tracking link via email or SMS.
You can also log in to your account on our website to view order status.
5. Damaged or Missing Items
If your package arrives damaged, tampered with, or with missing items:
- Take photos immediately
- Email us at [email protected] within 48 hours of delivery
We will investigate and assist with a replacement or refund as per our Returns Policy.
Contact Us
For shipping-related questions, contact our support team:
📧 Email: [email protected]
📞 Phone: +91 92899 71977