Cancellation Policy

At Kathra Lifestyle, we understand that you may sometimes change your mind. Our cancellation policy is designed to be simple and customer-friendly.

1. Order Cancellation Before Dispatch

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or dispatched.

To cancel your order:

• Email us at [email protected] or
• Call/WhatsApp us at +91 92899 71977

Please include your Order ID and reason for cancellation in your request.

2. Orders Already Dispatched

Once your order has been shipped, it cannot be cancelled. However, you may be eligible for a return or exchange as per our Refund & Returns Policy after you receive the item.

3. Prepaid Orders

If your prepaid order is successfully cancelled before dispatch, a full refund will be issued to your original method of payment within 5–10 business days.

4. Cancellation by Kathra Lifestyle

We reserve the right to cancel your order if:

• The product is out of stock or discontinued
• There are issues with payment processing
• Shipping to your location is not available
• There is a pricing or technical error

In such cases, we will notify you promptly and issue a full refund.

Contact Us

If you have questions about your cancellation or need assistance:

📧 Email: [email protected]
📞 Phone: +91 92899 71977